Ice Privacy Policy

At Ice Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, play our games or use our mobile application. By registering an account with Ice Casino, you confirm that you have read, understood and agreed to the practices described below.

Who We Are

Ice Online Casino is operated by Whitebox B.V., registered in Curacao under number 155412, with its registered address at Korporaalweg 10, Willemstad, Curacao. We hold a valid licence issued by the Curacao Gaming Control Board, licence number OGL/2024/822/0338. Payments on our platform are managed by T&C Whitebox CY Limited, acting as our authorised agent in Cyprus. We are the data controller responsible for the personal information processed through Ice Casino.com and the Ice Casino app.

Information We Collect

When you create an account, browse Ice Online Casino, or make a deposit, we collect several categories of information to provide our services and meet our legal and regulatory obligations.

• We collect registration details, including your name, date of birth, email address, phone number and password.
• We gather identity verification documents such as a passport, ID card or driving licence, required when you request a withdrawal of 1,000 USD or more.
• We record payment information, including the deposit and withdrawal methods you use, such as Visa, Skrill, Neteller, Trustly or Interac e-Transfer.
• We track your gaming activity, including games played, bets placed, wins, losses and bonus usage, to operate our Ice Cold Loyalty Program and detect irregular behaviour.
• We store technical data such as your IP address, device type, browser information and login timestamps.
• We may request source-of-funds documentation, such as proof of salary or occupation, for larger deposits or withdrawals.

How We Use Your Data

Our purpose in collecting your information is to deliver a safe, compliant and enjoyable gaming experience. Here at Ice Casino, we use your data to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and comply with our licensing obligations under Curacao law. Our team also uses your information to personalise promotions, calculate loyalty points, manage the Ice Lucky Shop, and send you updates about bonuses such as free spins, cashback and tournaments, provided you have not opted out of marketing communications.

If you search for terms like ice casino bonus, ice casino no deposit bonus, or ice casino promo code and reach us through such queries, any data generated during that visit, including referral and session information, is processed under the same principles described in this policy. We also use analytics data to understand how players interact with our slots, live casino and table games sections, allowing us to improve navigation and game offerings.

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you, to comply with legal obligations such as anti-money laundering regulations, to protect our legitimate interests in preventing fraud, and, where applicable, based on your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to operate Ice Online Casino, including:

• Payment providers and banking partners processing your deposits and withdrawals.
• Identity verification and KYC service providers confirming your documents during account checks.
• Regulatory authorities, including the Curacao Gaming Control Board, when legally required.
• Game providers and software platforms, such as Pragmatic Play, Evolution Gaming and NetEnt, where technical integration requires limited data exchange.
• Fraud prevention and security services helping us detect suspicious account activity, including VPN or proxy usage.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use Ice Casino across desktop, mobile web and our native Android application. Our cookie practices are described in more detail in a separate Cookies Policy, and you can manage your preferences through your browser settings at any time.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with financial, tax and licensing regulations. Documents submitted during KYC verification, transaction records and communication history may be kept for several years after account closure, in line with Curacao Gaming Control Board requirements and anti-money laundering legislation.

Your Rights

We want you to feel in control of your personal information. Depending on your jurisdiction, you may exercise the following rights with respect to the data we hold about you:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request erasure of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing.
• You can withdraw consent for marketing communications at any time.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you can contact our support team at support@Ice Casino.com, or submit a formal complaint to complaints@Ice Casino.com. We aim to respond to all requests within a reasonable timeframe, and any claim relating to data handling must be submitted within 12 calendar months of the relevant event.

Data Security

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our systems use encryption for sensitive information, and access to your data is restricted to authorised personnel who require it to perform their duties. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong, unique passwords when accessing your Ice Casino login.

International Data Transfers

As Ice Online Casino serves players across multiple regions, including Canada, Germany, Poland, and several other markets, your data may be transferred and processed outside your country of residence. Whenever we transfer personal data internationally, we take appropriate steps to ensure it remains protected in line with applicable data protection standards.

Restricted Jurisdictions

We do not permit account registration, funding or usage from a number of restricted countries, including the United States, United Kingdom, Australia and others listed in our Terms and Conditions. If we identify that an account has been accessed from a restricted jurisdiction, including through VPN or proxy masking, we reserve the right to close the account and void any associated bets, bonuses or winnings, in accordance with our policies.

Children's Privacy

Ice Casino is intended strictly for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that a minor has registered an account, we will take immediate steps to close it and delete the associated data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. Our Terms and Conditions are governed by the laws of Curacao, and the current version is regularly reviewed to remain aligned with this policy. We encourage you to review this page from time to time to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at Ice Online Casino, please reach out to our support team through live chat, available 24/7, or by email at support@Ice Casino.com. For formal complaints, please contact complaints@Ice Casino.com, and we will address your concern as promptly as possible.