Ice Casino Terms and Conditions

Welcome to Ice Casino. These Terms and Conditions govern your access to and use of our website, our games and all services we provide. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Operator and Licence

Ice Casino is operated by Whitebox B.V., registered in Curacao under registration number 155412, with its registered address at Korporaalweg 10, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Control Board, licence number OGL/2024/822/0338, and this licence can be verified through the validator placed in our footer. Payments on our platform are managed by T&C Whitebox CY Limited, a Cyprus-registered company acting as our authorised payment agent. Our games are independently certified by eCOGRA, ensuring fair outcomes across our entire library. These Terms and Conditions are governed by the laws of Curacao, and we update this document from time to time; the current version is 1.4, last updated 06.05.2026.

Eligibility and Account Registration

To play at Ice Casino, we require you to register an account by providing your e-mail, password, name, date of birth and phone number. We also allow registration through Google or Twitter for convenience. You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. We do not accept players from restricted territories, including but not limited to Australia, Belgium, France, Germany-excluded regions where prohibited, Italy, the Netherlands, Spain, the United Kingdom, the United States of America, and several others listed in our full restrictions policy. Our welcome bonus is not available to players from Finland, Japan and Brazil, and some other promotions may also be excluded in individual countries.

We require every account to be registered in the player's own name, and third-party deposits are never accepted. You are responsible for keeping your login credentials confidential, and we are not liable for losses resulting from unauthorised access caused by your failure to protect your account.

One Account Policy

We permit only one account per player, household, IP address or payment method. If we detect duplicate accounts, we reserve the right to close them and void any associated bonuses or winnings.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, ecoPayz, AstroPay, Payeer, Trustly, giropay, EPS, Rapid Transfer, Nordea, Interac e-Transfer, Paysafecard and Flexepin. Withdrawals must be processed using the same method used for the deposit, and your profile must be fully completed before we can approve any cashout request.

We require at least one deposit before any withdrawal can be requested. For the European version, the minimum deposit is 10 EUR for the first and second welcome deposits, rising to 15 EUR and 20 EUR for the third and fourth. The Canadian version mirrors this structure in CAD. We do not publish a fixed daily, weekly or monthly withdrawal ceiling, though if your withdrawal requests, current balance and lifetime withdrawals reach 20 times your total deposits, we may limit withdrawals to 5,000 EUR or the equivalent per 30 days. Requests of 30,000 EUR or more are handled under individually agreed terms.

We process approved withdrawals as follows: up to 499 EUR within 5 minutes to 12 hours (no more than 2 working days); 500 to 4,999 EUR within 5 minutes to 48 hours (no more than 5 working days); 5,000 to 29,999 EUR within up to 30 working days; and 30,000 EUR and above under individually agreed terms. Weekends and public holidays are excluded from these timeframes.

Verification (KYC)

We trigger identity verification once a withdrawal request reaches 1,000 USD or more. We may ask you for a copy of your passport photo page or ID card, and if a card was used for deposit, copies showing the first six and last four digits with the CVV2 obscured. We may also request proof of the source of funds for larger deposits. We treat edited, AI-generated or otherwise manipulated documents as fraud, which results in voided winnings, cancelled withdrawals and account closure.

Bonuses and Promotions

At Ice Casino, we offer a Standard Welcome Bonus Pack of up to 1,500 EUR or 1,500 CAD plus 270 free spins across your first four deposits, and a Boosted Welcome Bonus Pack if you complete the first stage within 60 minutes of registration. Our Ice Casino bonus terms require wagering of x40 per stage, completed within 5 days of crediting, with a maximum conversion of 5 times your deposit. We cap the maximum bet while any bonus is active at 5 EUR/CAD per spin.

We occasionally run an Ice Casino no deposit bonus or promo codes that unlock free spins, such as our ice casino 50 free spins and ice casino 80 free spins offers. If you are searching for a promo code ice casino, please note that any no-deposit offer still requires at least one deposit before withdrawal, in order to satisfy our KYC and AML requirements. Our weekly bonus, cashback, Ice Lucky Shop and Wheel of Fortune promotions are also available to eligible players, and full terms for each offer are published on the relevant promotion page.

Real balance is always played first in our system; bonus funds are used only once your real balance reaches zero. We do not permit wagering of casino bonuses in our live casino, table games or insta games, and certain slots carry reduced contribution rates or are entirely excluded from wagering, as detailed in our bonus terms.

Our Loyalty Program

Our Ice Cold Loyalty Program rewards you with loyalty points for wagering across our slots and other eligible ice casino slots categories. We operate 10 statuses across 99 levels, from Beginner through to VIP Diamond, each unlocking improved exchange rates, reload bonuses, cashback and piggy bank rates. You can exchange your points in our Ice Lucky Shop for free spins, cash or bonuses.

Game Fairness and Software

We offer more than 3,000 games from over 100 providers, including Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming and many others. Our catalogue includes slots, live dealer tables, roulette, blackjack, baccarat, video poker, bingo, keno and progressive jackpots. All our games are tested and certified for fairness, and our Random Number Generators are audited by independent third parties.

Responsible Use and Prohibited Conduct

We expect every player using Ice Casino to play responsibly. We do not permit the use of VPNs, proxies or any method of masking your IP address or location; accounts found to be in breach may be closed, with all bets, bonuses and winnings voided. We also prohibit any form of bonus abuse, collusion, or betting on more than one outcome within the same market while a bonus is active.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised terms.

Contact and Complaints

Our support team is available 24/7 through live chat, e-mail and a dedicated phone line. Live chat replies within seconds, our phone line within a few minutes, and our e-mail team within a couple of hours. For general enquiries, please write to support@Ice Casino.com; for formal complaints, use complaints@Ice Casino.com. Any claim must be submitted to us within 12 calendar months of the event in question. We remain committed to resolving every dispute fairly and promptly.